DJI Spark - Alpine White + Bonus Controller
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DJI Mavic Pro, Phantom and Spark models purchased from Mr Toys Toyworld qualify for DJI Care Refresh. DJI Care Refresh is available for an additional charge directly from DJI.
As at June 2017, DJI Care Refresh is valid for 12 months and offers up to two full replacements at additional charge if accidental damage occurs to your product during normal use.
If there is product quality problem within 12-month warranty period, you can claim warranty service which does not affect your DJI Care Refresh. If your drone is damaged by accident which may not be covered under warranty, you can use DJI care refresh to get replacement with additional cost.
As at 28/6/17, the first time replacement fee is AUD $139, and the second time replacement fee is AUD $199.
Please note DJI care refresh is valid for the first 12 months, not the 12 months after warranty period.
Moreover, DJI care refresh must be purchased directly from DJI for models which have not be activated or have been activated for less than 48 hours.
For more information and conditions about DJI care refresh, please refer to website http://www.dji.com/service/djicare-refresh
As at 28/6/17, In the AU region:
For DJI Care Refresh (Spark), the first time replacement fee is AUD $79, the second time replacement fee is AUD $99.
For DJI Care Refresh (Mavic Pro), the first time replacement fee is AUD $139 , the second time replacement fee is AUD $199.
For DJI Care Refresh (Phantom 4 Pro), the first time replacement fee is AUD $209, the second time replacement fee is AUD $319.
For DJI Care Refresh (Phantom 4 Advanced), the first time replacement fee is AUD 189, the second time replacement fee is AUD 269.
Brand: DJI
Department Code: 3511
Change of Mind and Satisfaction Guarantee Returns
If you wish to return an item because you have changed your mind about your purchase or are not satisfied with your item within 30 days, Mr Toys will offer you an exchange, refund or instore credit provided that:
You produce your original Mr Toys register receipt at the time you return the item.
Item is unopened, unused and in its original condition including all instruction manuals and all accessories.
Item was not purchased in multiple or commercial quantities.
Item was not a special order.
Change of Mind and Satisfaction Guarantee excludes Gift Cards and Trading Cards.
Online Returns for Change of mind or Satisfaction Guarantee will need to be sent back to Mr Toys Toyworld Online at the customer's cost. Once received back, only the price of the item will be refunded. Postage is not refunded.
Faulty Product Returns
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where a failure does not amount to a major failure, Mr Toys is entitled to choose between providing you with a repair, replacement or other suitable remedy.
Mr Toys may elect to return the product to the manufacturer's repair agent to determine the nature of the problem.
Mr Toys reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Please note:
Proof of Purchase such as your original Mr Toys register receipt must be presented
Refunds will be issued using your original payment method
Online purchase returns
The Mr Toys Returns Policy applies to online purchases. However, instead of the store register receipt as your proof of purchase you will need to present a copy of the tax invoice from our website (please note this is not the email confirmation document you received). We also recommend contacting Mr Toys Online Customer Service who will advise you of the best method to return your item. Please see www.mrtoys.com.au for more details.
If you would like to return your item in store, we are happy to assist you. Please call the Online Store first on 1800 MR TOYS as not all online orders can be returned in store. We will let you know if your orders can be returned in store. We will need you to bring in your Tax Invoice that is emailed to you. This contains the Invoice Number that is required to bring your original sale up on our screen to make the adjustments.
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